Where do I log in

You will be able to enter the Virtual event platform from this page on 11th October.

Can I still register virtual staff for our booth?

Yes. To register virtual staff for your booth, visit: https://bookings.ecocexhibition.com/exhibitoradmin/badges and log in with your credentials.

Virtual Exhibitors (virtual booth staff) are limited to five contacts. Virtual Exhibitors can access the Booth Cockpit, reply to messages as well as schedule and hold meetings via video chat.

You are able to amend and update your five contacts at any time if you wish to change your Virtual Booth Staff.

PLEASE ENSURE ALL CONTACTS ARE REGISTERED USING INDIVIDUAL AND UNIQUE EMAIL ADDRESSES. ANY DUPLICATE EMAIL ADDRESSES WILL RESULT IN INCORRECT BADGE CODES AND PROBLEMS ACCESSING THE VIRTUAL EVENT PLATFORM.

I cannot log in – my passcode is not recognised

Please check you have registered with a unique email address and no-one else is registered with the same email address. You can update your email address in the Manage Badge section of your account – your main company contact will need to do this. (Visit: https://bookings.ecocexhibition.com/exhibitoradmin/badges and log in with your credentials.)

If you still have issues accessing the virtual catch up please email the team on support@nexusmediaevents.com

I cannot see the Booth Cockpit

Only exhibitors registered at Virtual Exhibitors will be able to view the booth activity and access the booth cockpit. All other exhibitors will appear as Visitors. If you believe you should have access to your Booth Cockpit please contact your main company contact and they can update your access in the Manage Badge section of your account – your main company contact will need to do this. (Visit: https://bookings.ecocexhibition.com/exhibitoradmin/badges and log in with your credentials.)

Alternatively, please contact the team on support@nexusmediaevents.com with confirmation of your approval to be added as a Virtual Exhibitor and we can do this for you.

How do I watch sessions?

The Market Focus and Product Focus sessions will all be available on-demand from the time shown in the timetable. Click ‘I want to attend’ to add the session to your schedule and watch at a time that suits you.

I need help using the Virtual Platform

The Exhibitor User Guide contains information on how to find contacts, update your schedule, access the Booth Cockpit and use chat and video meetings.

When will the virtual event go live?

The online exhibition will be live to attendees from 11th October. We would ask that you plan to have your booths complete by 7th October. You can continue to update and change the content on your booth as often as you wish after 7th October as well as throughout the event.

 

How can I arrange meetings?

The schedule section of the event platform will open from early October and will enable Exhibitors to set their meeting availability and allow visitors to search for exhibitor contacts to request meetings which can be scheduled for 11th, 12th or 13th October. Please note, the live chat and video meeting options will not be operational until Tuesday 11th October.

You can find full details in the Exhibitor User Guide

We would encourage exhibitors to invite their clients and customers to register for the virtual event and to log in from early October to request meetings.

The full event platform will open from Tuesday 11th October at 11:00 (BST).

 

What are the opening times of the event and how long will the event last?

The virtual event will run open to visitors 11:00 (BST) on 11th October through to 23:59 (BST) on 13th October will be run in BST (British Summer Time). The exhibition and video content will only be available during the event dates.

 

As the event is international and virtual, the online event will be open 24 hours a day, however this doesn’t mean you need to man your booth 24/7. Attendees will be able to choose from meeting times that you specify and can leave a message if your staff are not available, for you to respond to at a time that suits you.

 

Do I need to be online at all times during the virtual event?

No, although the event is open for the full three days, all requests will be saved in the system and you will be able to respond to any chat messages and meeting requests once you log back in to the event. Schedule and Appointments will be the main place for you to keep track of any incoming meeting requests and you can reply to all messages via the Live Chat. You can log in at different times throughout the day and respond to messages and enquiries at a time that suits you.

 

Can I change my virtual booth staff?

The virtual booth can have a maximum of 5 virtual booth staff (virtual exhibitors). Virtual exhibitors can be added via

To register virtual staff for your booth, visit: https://bookings.ecocexhibition.com/exhibitoradmin/badges and log in with your credentials.

Virtual Exhibitors (virtual booth staff) are limited to five contacts. Virtual Exhibitors can access the Booth Cockpit, reply to messages as well as schedule and hold meetings via video chat.

Non-virtual exhibitors will be automatically converted to visitors.

You are able to amend and update your five contacts at any time if you wish to change your Virtual Booth Staff.

 How can attendees find us at the exhibition?

The exhibition lobby will be the first screen that attendees will see. Using our matching software, based on the market sectors provided on your Company Profile, attendees will be shown the exhibitors most relevant to them.

 Attendees can also choose to search the exhibitor list by company name (A-Z) or by market sector category.

How do I know if someone is on my booth?

In the Booth Cockpit you will be able to see who is looking at your booth but has not yet interacted with any of your content (this will be displayed as ‘Someone {from Company Name}’  until they interact with the content on your booth.

All meeting requests can be accepted or rejected before a meeting will start.

 

When will the ECOC Exhibition Virtual Catch Up take place?

The live event will take place from 11-13 October. The event will be open 24/7 and we have structured our content to suit most timezones. The sessions will run in CET (Central European Time).

The virtual exhibition will open at 11:00 (BST).


Where will ECOC Exhibition be hosted?

The event will be accessed from a link on our website and can be accessed via PC, tablet or mobile.


How do I create my attendee profile?

When you first log in you will be able to complete your profile and you will be able to make changes at any time.  Please note that the information supplied will be used by our matchmaking software to find relevant exhibitors that may be of interest to you.

You can find full details in the Exhibitor User Guide


What will happen on the online event days?

The full timetable and list of exhibitors is now available to view on the website so you can start planning your time before the event opens on 11th October.

Most of the sessions on offer will be replays of pre-recorded videos or recordings taken from the live event back in September, giving you the chance to catch up on anything you missed earlier in the year.

The sessions will be available to watch from the scheduled time and then will remain available on demand until the end of the Virtual Catch Up.


Will the sessions be live?

There is no live content available this year.


How will online networking work?

Once you have created your profile, you will be able to connect with our exhibitors and our matchmaking system will suggest exhibitors that may be of interest to you.

You will also be able to view a full list of all exhibitors in attendance which can be searched alphabetically, by company name or market sector.

You can find full details in the Exhibitor User Guide


What languages will the sessions be available in?

All sessions and content will be in English.


Is this online event available to global businesses?

Yes, you can attend and view content from wherever you are in the world.


How can I keep track of the sessions, speakers and sponsors I want to see?

Once the event is open you will be able to create your own schedule, selecting the sessions you would like to view and the exhibitors you plan to meet and adding them to your daily plan. These can be added to your calendar so you can add reminders.

You can find full details in the Exhibitor User Guide


Can I ask questions during the sessions?

No. As all of the content has been pre-recorded there will not be the option for Q&A at this years virtual event.