Important Customs information for non-EU Exhibitors – Applying for a German EORI number / Power of Attorney

All exhibitors from outside the European Union that wish to ship goods to Germany for the event by air, sea, road or courier must register for a German EORI number.

Without a valid German EORI no. application your shipment cannot be Customs cleared.  This applies to exhibits for temporary import and giveaway items for permanent import.

The process can take several weeks, so we encourage all non-EU exhibitors to apply for the EORI number as soon as possible.

 Please see below the link that will take you to the application form (no. 0870a) and instructions on how to complete the form: –

If you are planning on using the services of the official freight contractor, DSV Solutions Ltd., please forward a copy of the EORI application form, along with the acknowledgment email from German Customs to  You will also need to complete a Power of Attorney form allowing DSV to clear goods on your behalf, which is also attached.

If you require any help with this, please contact Steve Andrews of DSV Solutions via email ( or telephone (+44 (0)1376 567567).

Exhibitors occupying a space only site should submit their plans no later than Friday 5th July 2024.

Space Only Plan Submission

Please submit your stand plans and health and safety documents for review and approval to our official H&S partner, Abraxys Global.  All plans must be submitted via the link below.  All elements of your plan submissions as listed below are required to be able to complete the review.

The plan drawings you submit must detail all the dimensions of your stand construction, a description of your flooring materials (including the height of raised platform floors), plus a description of your boundary walling construction materials, if relevant.

Your stand plan submission should include the following : 

Risk Assessment Form

Method Statement Form

3D Stand Designs & Visuals

Technical Drawings

Confirmation of waste for build up and breakdown


Your stand plan submission can be completed via this following plan link :


Permission To Build certificates are issued by Abraxys global once all documents have been submitted via the online Smartsheet process and when the review has been completed.    Stand plans emailed to Abraxys directly will not be accepted.

All stands with ceilings and or above 3.49m- 3.99m will be charged an additional £150 to be signed off by the Health & Safety Officer.

Any stands over 4m (inclusive of flooring or have a lighting rig above the stand) are deemed as Complex Space Only builds and will need to supply structural calculations and will then be approved by the Messe Frankfurt.  This will involve an extra charge of euro 399. (NB The height charge will be excluded).

If any plans are received after this date we the organisers reserve the right to change the space to a shell scheme stand construction, which will result in additional cost to you the exhibitor.


Hall 5.1  – 6m

Foyer Hall  – 2.5m

Hall 6.1  – 3.5m

Complex structure – Definition

A complex structure is any form of construction of any height, which may require input from a structural engineer. Examples of complex structures:

  1. Multi-storey stands
  2. Any part of a stand or exhibit which exceeds four metres in height including the floor height
  3. Suspended structures (does not include hanging banners – UNLESS THE MATERIAL BEING USED FOR THE BANNER IS WOODEN) e.g. lighting rigs
  4. Sound/lighting towers
  5. Platforms and stages at or over 0.6m in height and all platforms and stages for public use (not including stand floor flats and platforms)” Temporary Structures – are structures which are designed to be up for less than 28 days which may or may not be ‘complex’.


Non complex space only construction – Definition

Non complex space only construction would be modular and under 4m’s in height and can be constructed within two days


  1. Ceilings
  2. light rigging
  3. multi storey
  4. above 4m


Multi-Story Stands

Please contact us directly if you are considering to construct a multi-story stand, there is an additional cost associated of 50% of the already contacted space and there are further regulations for staircases, lighting, fire escapes and loading capacities. etc. 

For any questions to clarify the type of stand in which you will construct please contact the ECOC Operations Team

Approval by the organisers does not constitute anything other than confirmation of acceptance of overall design.  Responsibility for construction, adherence to fire regulations, materials, etc, lies with the exhibitor and/or their contractors.

Space-only stand adjoining another space-only stand

Exhibitors on part-island sites must provide a partition wall between themselves and their neighbours. The Organisers will not provide walling between adjoining space-only sites. On back-to-back space only sites, neighbouring exhibitors may liaise with each other to ensure that at least one of them is building a wall and/or to arrange to share the cost, etc. Where Exhibitors are building individual walls, they must ensure that the back of any wall adjoining another stand is finished down to 2.5m high to a standard acceptable to the Organisers, in a neutral colour and without graphics. The organisers have the right to correct this on site and charge the exhibitor.

Please note stand approval does not mean that adjoining stand plans have been checked for compatibility.

Space Only Regulations – Adjoining Shell Scheme Stands/Branding 

Space only stands are not permitted to attach any material to the shell scheme.  Exhibitors taking space only sites backing on to, surrounded by or adjoining shell scheme sites should not assume that panels facing their stand will be finished panels (i.e. covered with material) to these sites.

Please ensure that any panels overlooking other exhibitors must be finished off in a plain design and must not contain advertising.  If there is a rigging banner above an adjoining stand it must be set back 1m from the adjoining wall if it is to be branded.

Space only exhibitors booking stands between shell scheme must deduct 30mm from overall measurements to fit within the allotted space (eg a 3m x 2m space only site would in fact have floor dimensions of 2970mm x 1970mm).



  1. Walling to separate yourself from your neighbours
  2. Carpet
  3. Furniture
  4. Branding
  5.  Staffed stand


Carpet (own) & Carpet Removal – Mandatory for Space Only Stands

Carpets and other floor coverings must be laid with due regard to safety and may not protrude beyond the stand area. Only adhesive tape (e.g. PE or PP) may be used to fix such coverings and, when removed must leave no residues. Substances such as oil, grease, paint and similar materials must be removed from the hall floors immediately. Neither paint nor adhesives may be used on the hall floors. It is not permitted to anchor stand buildings to the floor of the halls. Any exhibitors wishing to dispose of their carpet must organise this through the venue.

Hall Access 

To Access the hall, you will need to register for Stand Builders wrist bands – Please CLICK HERE Build Up Access – Friday 20th September & Saturday 21st September and for Breakdown, Wednesday 25th September (after 4pm), Thursday 26th September.  Exhibition Badges will not be valid for this period and you must register if you wish to enter the halls. Exhibition Badges will be valid for Sunday 22nd September Build up and for the Event Only.

For security reasons wrist bands will need to be applied for via the link.  These will be sent out once verification has been completed. Wrist Bands must be worn during build up and breakdown for all contractors/exhibitors.

NB: Exhibitor Badges can be used to access the halls on Sunday

Exhibitor badges can be collected at the registration area from Saturday 21st September 12 noon.
The halls will remain closed overnight and will open at 8am to exhibitors and close at 5.30pm.
Exhibitors cannot remain within the halls after this time on open days as the halls will be locked.
NO Events/ functions can be held on the exhibition stands after the event closes on event days including build up and breakdown.

Stand Design & Walling

These basic guidelines must be followed when designing exhibition stands for this event. They have been introduced to ensure an event that is welcoming and not intimidating to visitors with good sight lines and excellent traffic flow

Where these design guidelines have not been followed stand build approval will not be issued.

  • Low walling is permitted to any open side of a stand to a maximum height of 1.2m. However, access to the stand on at least one side must be a minimum of 3m wide or 50% of the length of the wall if this is smaller (i.e. the stand side is less than 6m in length). All stands must also meet with all relevant health & safety access/egress regulations.
  • Only 40% of any open side is permitted to be `full walling`– i.e. if a stand is 12m wide a maximum of 4.8m of full walling will be permitted.
  • Any build above the height of 1.2m is considered `full walling` and this includes trilite, flagnet, materials, voiles, screens, graphics, showcases, louvred materials, etc.
  • Fascia over open areas not more than 0.5m deep and not sited more 4m high (to the top of the fascia) and not less than 2.5m high (to the bottom of the fascia)

Please also remember:

  • The back of the stand should look as good as the front
  • Any damage caused to the venue structures will be charged to the offending Exhibitor
  • No logos or branding must be placed over a neighbouring stand – Adjoining stands cannot brand the side that has is connected to a neighbouring booth if  rigging is being used with a suspended banner it must be positioned 1m metre inside into your stand away from the connecting wall.  We will remove the branding if the regulations are not adhered too.
MDF/Wood Materials
Poor and problematic building practices have made us, the organisers review stands built with MDF/WOOD – we will only accept and approve stand designs on individual cases.  We are looking to phase out these type of stands in the future for ECOC. Any MDF stands must be pre-painted, pre-cut and ready to assemble onsite – prior to build up. The main construction of the stands, floor and walling must be completed by 4pm Sunday and the rest of the time should be used for finishing off and dressing the stand

Basic Pop up Booths / Graphic Walls

Please note it is your responsibility to order walling to separate yourselves from the neighbouring/adjoining stands (sides & back). We expect you to make the stand look presentable and have a back wall. We the organisers will not provide this walling. The cost is with you the exhibitor. This is a mandatory regulation.

Enclosed Stand’s

Enclosed room or walling CANNOT exceed 40% of the total stand square meterage, this will be viewed as a meeting room.

If you do not declare the enclosed area and submit the plans, the Operations Team will contact you directly.


The stands may be constructed with the exhibitors own materials. Stand owners must ensure a neutral and clean design for the reverse of their stand walls over 2.50m in height. These must be in white, grey or beige so that their stand neighbours interests are not interfered with.

Stand walls bordering visitor aisles must include glass panels, alcoves and displays etc. in order to provide an open and friendly atmosphere in the exhibition stand at the event. No more than 40% of the stand facing any one aisle may be of the closed construction unless stated to the contrary in the conditions of participation. When constructing stands, care must be taken to ensure access is barrier free.

Access from Stands

Entrances/exits must be a minimum of 2.5m high and emergency exits must be at least 1.5m wide

Exits with doors opening directly onto a gangway must either open inwards or be recessed into the stand and must contain a vision panel or window.

No floor shall be constructed having a slope in excess of 1 in 12

Items of Special Risk

Please ensure that the Organiser is aware if you will be having any of the following items on your stand:

  • Stepped access, ramps and balustrades
  • Helium & toy balloons or flagpoles
  • Dangerous & obnoxious substances including flammable oils, liquids & gases, compressed gases/ acetylene/LPG, also hot surfaces & naked flames
  • Working machinery & apparatus
  • Motor vehicles in the halls during open period
  • Audio visual displays & films
  • Water equipment of any kind – including water features
  • Radioactive substances
  • Closely seated audience

Waste Disposal & Waste Management

Waste removal/carts and cleaning service must be ordered through the Frankfurt Messe’s webshop – CLICK HERE TO ORDER

Any waste left in or around the stand area will be charged back to the exhibiting company along with an additional fine.

The services provided can manage the stand waste at a cost to the exhibitor.

The floor manager will be monitoring the waste situation.

Stand Cleaning/Aisle Cleaning/Waste Containers

Final cleaning of the exhibition area & aisles will take place prior to opening.  The aisles must be cleared by 1400hrs, stand construction can commence up until 2000hrs on the 22nd September but only within your allocated stand area.

Cleaning can be ordered through Messe Frankfurt Exhibitor Services;  CLICK HERE TO ORDER

Hot Works 

Hot Work is not permitted within the Exhibition & Congress Centre not even during the build up or breakdown of the event without authorisation from the venue. There will be a decision made by the venue official once the application has been made to see if the work is feasible. Any hot work must be carried out by persons who hold a Hot Work Licence. Please contact us the Organisers to apply for this authorisation

Meeting Rooms, Storage Cupboards & Closed Rooms

All meeting and storage rooms must have a visual panel/porthole within the door. This is a mandatory fire regulation for ECOC.


Balloons & Flying Objects

Balloons are forbidden at the venue. This is due to the building structure and the alarm system.


Only laminated safety glass suitable for the relevant purpose may be used. Edges of panes of glass must be machined or protected in order to exclude any risk of injury. Tempered plate glass components must be marked at eye level. Any other appropriate versions may be permitted upon application, once the required specifications shall be submitted.

Advertising Material/Presentations & Noise

Lettering referring to the stand or exhibits, company or brand logos must not exceed the prescribed construction height.  They should contribute towards a harmonious overall impression.  Presentations, optical, slowly moving or acoustic forms of advertising are permitted, as is the reproduction of music, provided that they do not cause annoyance to adjoining stands, to congest in the aisles, or drown out announcements by the fair authorities in the halls.  The volume must not exceed 80 dB (A) at the boundaries of the stand, loudspeakers must be mounted facing into the stand. Wireless Microphones may not be used without permission – please contact the Operations Team. Exhibitors are only permitted to distribute printed matter and to conduct advertising on their own stand

Interference with the permanent building structure

No parts of the hall or technical installations may be damaged, contaminated or altered in any other way (e.g. through drilling or the insertion of screws or nails) they may not be painted or papered, nor may anything be pasted onto them.  No parts of the hall or technical installations may be allowed to support stand fittings or exhibits. However, provided that no damage is caused to them, the columns/supports in the halls may be enclosed within the rented area, up to permitted construction height.

Exhibiting Motor Vehicles within the halls

Each request is based on a case by case situation and approval is required from us the Organisers. It is forbidden to exhibit machinery and vehicles with fuel in the tank. Please contact us the Organisers for more information and approval.

Electrical Services


There is no Electrical order form for Space Only Stands.  For main only connections or electrical requirements to exhibition space only stands. Please contact Bill Moule & Sons Ltd for a quote:

Power cannot be guaranteed the power is turned on at the venues discretion during the build up, power for the build-up is available upon request subject to cost.

Illuminated Display Cases

If you are ordering a display cabinet which is illuminated, you will be required to order an electrical connection to each case. Order illuminating display case.

Electrical Supplies 

The electrical voltage is 230v single phase and 400v three phase.  Please be aware an electrical distribution board will be installed on your stand. Incoming main cables will from the floor manholes.

Important – please read:

  1. All electrical installations must comply with the venue regulations.
  2. Only one four-way trailing outlet per socket may be used.
  3. Trailing leads may not be longer than 2 metres
  4. Lighting circuits must not exceed 1000 watts
  5. Any complaint regarding the electrical installation must be reported in writing before the close of the exhibition.
  6. Unless supplied with a drawing the installation will be fitted at the electrician’s discretion.  Any repositioning of these on site will be charged for at £25.00 per item.
  7. If any electrical fittings are positioned within a shell scheme i.e. not attached to the walls or fascia, please make sure that the corresponding light battens have been ordered from the official stand contractor.
  8. Clients own light fittings must be installed by the owner/agent.  The connection of the electrical supply will be made by the official electrical contractor.
  9. No allowance has been made for maintenance to clients own fittings/tracks during the exhibition.
  10. Please specify if you require a European 2 pin outlet or a UK 3 pin outlet when ordering sockets.
  11. All circuits installed by Bill Moule & Sons are included in our test procedures and costs.
  12. All other circuits not installed by Bill Moule & Sons whether installed on a free build, or shell scheme interior must be tested by Bill Moule & Sons.  The cost will be £15.00 per circuit.
  13. Please ensure that all distribution boards are accessible to the official electrical contractors at all times.
  14. Please not the electricity will be switched on and off 30 minutes before and after the exhibition is open and closed unless 24 hour power is requested when placing your electrical order.

Continuous power 24hour

24 hour supplies are available, please email  for a quotation.
If you require power during breakdown to decommission any machines please contact Bill Moule & Sons Ltd by the deadline date written on the order form.

Daytime power

Please note the electricity will be switched on and off 30 minutes before and after the exhibition is open and closed.

Electrical Tripping Problems

Sometimes we encounter electrical tripping problems before the show open time which is caused by exhibitors having too many electrical items on one circuit. This causes issues for other exhibitors within the block.

To prevent this from happening we advise you to:

  1. Switch on your machinery one by one leaving a 10 second gap in between.
  2. Order the correct amount of power for your stand, if necessary consult Bill Moule & Sons about the equipment you are bringing.
  3. Any stand that has not ordered the correct and adequate power for their equipment, we the organisers reserve the right to increase the power at the exhibiting companies cost.


Any damage caused by the exhibitor or his/her agent in the exhibition grounds, its buildings or facilities, as well as rubbish left behind will be removed at the end of the event by  the venue at the expense of the exhibiting company. All damage and remaining rubbish must be reported to Organisers.

Recommended Stand Builders for Space Only Site

If you require assistance with your design and building of your space only stand, our recommended contractors are:

Mulini Exhibition Displays & Services UK

Would you like to upgrade your shell scheme or make the most of your ‘space only’ stand? Then look no further!

As an official partner of ECOC since 2011 we provide every client with a turnkey solution.  We can offer all items for enhancement including but certainly not limited to:

  • Storage rooms that are fully branded
  • Lightboxes
  • LED flat screen TV
  • Seamless graphics with no visible joins
  • Roller banners
  • Linkable banners
  • TV Screens and monitors
  • Reception counters
  • Display counters
  • Furniture
  • Lighting
  • Carpet upgrades with padding
  • Literature stands
  • IPAD and tablet stands
  • Graphic design help if you do not have an “in-house” designer

You can hire elements for the duration of ECOC or we offer purchase packages too, in case you decide to use your stand again in future shows.

Our price is ‘fully inclusive’ turnkey option.  We liaise with the organisers for your enhancement details, so that you don’t have to.  Your artwork is checked prior to print.  We will look after all of the details and make sure that your stand is ready for you to enjoy during the show.

Don’t take our word for it, these are the comments from one of our previous ECOC clients:

“Mulini did a great job coordinating our booth design to ensure everything looked excellent at the exhibition.  Mulini provided timely updates on the progress and next steps and ensured that we had the best design possible given our requirements”

Please look at other testimonials on our site:

Previous ECOC builds can be seen here:

We have a wealth of experience over many years and in over 50 countries.

Please drop us an email or pick up the phone and chat.  No enquiry is too small or too large.  Alternatively let us have some time slots for a video call and we can have a ‘virtual meet’.

We look forward to speaking to you soon.

Our contacts are: T:+44 1406 371 319 M:+44 7939 056 770 T:+44 1406 371 319 M: +44 7968 236716


Triple E Events B.V. Netherlands

T:  +31 (0) 65 148 5343
C: Roel Wortman

With more than 35 years of experience, Triple-E Events is specialized in organising, designing and building exhibition stands.

We want to make sure that organising an exhibition stand becomes easy for you.  When you hire us, we are the only company you will be working with.  Besides taking care of the design, build and communication with suppliers, we can take care of all administrative tasks and pre-payments.