Contractor Badges

Contractor badges for build up and breakdown for all contractors/exhibitors will need to be downloaded or requested before the event to access the halls.  For security reasons these badges must be worn at all times in the hall and will be required our staff to gain access into the hall.  NB: Exhibitor Badges can be used to access the halls on Sunday 20th September.

Exhibitor Badges & Data Capture

Exhibitor badges & Data Capture Devices can be ordered before the exhibition online.  A unique URL will be emailed to you from the registration company Circdata where you can create your own unique username and password.  Please note Badges must then be collected onsite at the registration desk during the build-up of the event.  Please see below registration open times.
Exhibitor badges and Data capture

Registration Open Times – Hall 10

Saturday 19 September     1200 – 1800
Sunday 20 September       0800-1800
Monday 21 September       0800-1700
Tuesday 22 September      0800-1700
Wednesday 23 September 0800-1600
For security reasons these badges must be worn at all times in the hall and will be required for your staff to gain access into hall.

Organisers Office & Sales Office

The Organisers Desk & Sales Office will be located in the foyer section of Hall 7 . The office will be open from 0800 hours Friday 18th September, please come and see us with any queries that you may have.
If you have any questions you can call or email us:

T:   / E:  operations team

Early Access

The hall will be open from 0800 until 17.30pm on open days.  If you would like visitors to enter the hall before the show open times please contact Operations or come and see us in the organisers office during the event.
All meeting and functions must end by 5.30pm on Monday & Tuesday in the hall and must not overrun. No meetings can exceed 4pm on Wednesday 23rd September.

Official Contractor Logo

 

All Official Contractors for ECOC 2020 will show the Official Event Logo shown.

Accommodation for ECOC Exhibitors

Brussels Booking Desk is the official housing company associated with “ECOC 2020”. Reservations at preferential rates can be made online, with instant booking confirmation:

CLICK HERE TO BOOK

Need assistance ? Group reservation (+8 rooms)

C:  Cédric Devos, Accommodation Consultant, Brussels Booking Desk

C:      0032 2 552 00 08

E:   c.devos@brusselsbookingdesk.be

Please note: Brussels Booking Desk is the only official housing company associated with “ECOC 2020”. While other hotel resellers may contact you to offer accommodation for your trip, they are not endorsed by, or affiliated with the event and entering into financial agreements with such companies can have costly consequences.

Brussels Booking Desk is a free service of visit.brussels, Brussels Hotels Association and Brussels’ Chamber of Commerce.

 

Visa Letters

If you require a letter of invitation for visa purposes, please complete the Letter of Invitation Form.  Please note ECOC management is not able to contact Embassies on behalf of any individual wishing to attend the ECOC Conference & Exhibition.

Security

  • Twenty-four hour security will be provided throughout the tenancy.  However, the organiser expressly decline responsibility for any loss or damage which may befall the person or property of the exhibitor. The exhibitor must take responsibility for the security of all items in their stand and personnel items.  Show Management & Security personnel will try to guard against theft and damage, but the ultimate burden falls on the exhibitor.
  • Although the organisers take every precaution to ensure that every risk is minimised it is recommended that exhibitors take the following action:
  • Make sure you arrive prior to the official opening time and do not leave your stand at night before visitors leave the centre.
  • Business tools such as laptop computers, recorders, calculators and give away items are the things most often stolen. They should be guarded and stored safely at night.
  • Thieves will also take personal items such as purses, mobile phones, suit coats and toolboxes. Do not leave personal items unprotected in your booth.
  • Alternatively items can be removed from the building.  Pass out authorisation can be obtained from the organisers office.
  • Please note that the build-up and dismantling days are vulnerable periods.  Companies are recommended to never leave their stand unattended and to take all valuable and portable items with them as soon as the exhibition closes.
  • Please ensure that any incident involving the loss of property is reported promptly to the Organisers Office. Failure to do so could result in refusal by insurance companies to meet your claim.
  • Lost property can be collected from the organisers office during the event.  However, after the event all items will be given to the venue.
  • Consider covering your exhibit with some sort of cloth at the close of each day.  The psychological deterrent makes it more difficult for people to handle merchandise or take photographs of your products. Criminals often look for the easy target first. You can hire your own security guard for your stand at your cost.

We urge all exhibitors to have insurance for all personal items & business equipment (in the event of theft or damage), accident insurance and public Liability to cover visitors to the stand.

Theft from stand
In case of theft the following procedure has to be followed:
1.  Lodge a written complaint within 24 hours with the exhibition organisers & the local police to obtain a crime number.
2.  Take any steps required by the laws and regulations in force to maintain recourse against third parties.

Hardwire Connection and WIFI Connection

There will be free WIFI access available in the exhibition hall but please note this will only be suitable for browsing the internet and is not suitable for downloading or streaming. We advise you order a hardwired connection if you need continuous access to the internet, this will affect the free network service we are providing.

The network name will be: ECOC2020

The password: ECOC2020

If you are showing Demonstrations or making presentations you will need to order a hard wired internet connection for your stands as we cannot guarantee the speed or access to the wireless network.  Hard wired connections can be ordered through the Brussels Expo.

Contact them direct at:

E: connections@brussels-expo.be

T: +32 2 658 42 55

Monday – Friday: 08:30 – 12:00, 13:00 – 16:30

 

Private WIFI Network

It is strictly prohibited to create your own Private WIFI Network with a router.  This will interfere with the free service to the network that we the organisers are providing.

Any network that us the Organisers or the Brussels Expo have not been notified of will be closed down as any private networks can be located within the hall.

Press Office

The office is located within foyer area of Hall 7.  The room will be open as follows:
Monday 21st: 0900 – 1700 hrs
Tuesday 22nd: 0900 – 1700 hrs
Wednesday 23rd: 0900 – 1600hs
PRESS REPRESENTATIVES WHO ARE CORRECTLY BADGED ARE ONLY ALLOWED TO USE THIS ROOM. 
Exhibitors can drop their press packs on Sunday 20th September to the organisers office and hand to the member of staff.

Stand Catering & General Catering

Catering points are located within the Brussels Expo for drinks and snacks. Exhibitors can place their stand catering through the official catering company. Your catering order will be delivered to your stand at the day and time of your choice.
Exhibitors are strongly advised to take advantage of the stand catering facility to meet their requirements during exhibition open hours to avoid queues at the restaurant & cafes within the venue.

Please note that it is not possible to bring your own catering into the Brussels Expo including water, wine, coffee machines etc.

View the catering options

Photography and Videotaping

Photography must be limited to just images of your own booth.  Photography is prohibited on the exhibition floor.  Any photography and videotaping must be approved by the exhibition organisers.  Please visit the organiser’s office to submit your request.
Photographing & recording of other companies products and stands is strictly forbidden and we the organisers have the right to eject anyone from the exhibition caught doing so.
We do strongly advise you cover your displays overnight, this will discourage any persons wishing to take photos before the show opens.

Copyright Protection

As Organisers we take a very strong view on Copyright infringement; any company reported infringing these rights will be immediately ejected from the exhibition.
If a successful prosecution is bought by the affected company, a further ban would be imposed on the prosecuted company from exhibiting at future ECOC events.

Handout/ Leaflets 

All promotional material must be handed out from your stand area, companies are forbidden from handing out leaflets in public areas ie: Catering points, registration areas and venue restaurants.

Medical Emergencies/ First Aid

Please come to the organisers office located within hall 7 and report any medical instances. The paramedic will attend to where the incident has occurred, once it has been reported.

Fire Assembly Point

In the unlikely event of an evacuation from the Brussels Expo, the main Assembly Point is the

Messages/PA Announcements

During the exhibition its use has to be restricted to Organisers announcements and emergencies only.

Disabled Facilities at The Brussels Expo

All the visitor entrances to the Brussels Expo are wheelchair accessible.
Wheelchair hire is not available at the venue and this should be arranged via your own medical service or first aid provider. If you need to book a disabled car space, please contact us the Organisers.

Cash Points

There is a cash point located in

Smoking/Alcohol & Drugs

Smoking, drug taking and the consumption of alcohol are strictly prohibited inside the venue premises AT ALL TIMES.  All users of the Brussels Expo are requested to comply with, and to enforce these rules everywhere in the premises.  Smoking areas are located outside the entrances to the building.

Children/Students

No person under the age of 18 years can be admitted to the exhibition either during build-up, open days or breakdown. This rule also applies to the exhibitors/contractors children. The organisers have to rigidly enforce it to comply with the safety regulations of the exhibition.

Cloakroom

There are cloakroom facilities at the Brussels Expo within Hall 10.  There will be no charge for this service.
Opening times will be published nearer to the event.

Parking Information

BRUSSELS EXPO has more than 12,000 parking spaces. The car parks are easily accessible and are located in the immediate vicinity of the various halls.

  • Car park C is accessible from junction 7A of the ringroad and has room for no fewer than 10,000 vehicles. From Car Park C, the “footbridge” provides direct access to the different Halls.
  • ​Car Parks B, T, M and E can be accessed depending on the different events. Please check the information provided on your invitation or your entrance ticket.

CLICK HERE for further information

Animals

Animals are not admitted into the Brussels Expo

WARNING TO ECOC EXHIBITORS

The ECOC team is warning all exhibitors not to respond to any correspondence sent to them by Exfo-Guide/Fairguide.com operating out of Slovakia and previously Mexico.   Some exhibitors had received a solicitation from this company that claims to be collecting descriptions for the Exhibition Show Guide for ECOC 2019 and will do again for 2020.  The form for completion has been constructed to obtain a three-year financial commitment and cleverly headed to give the impression that it is for the ECOC guide.  We have been warning exhibitors for several years regarding this deceptive practice including a company called FairGuide/Construct Data based in Austria which could be the same company and was actually sanctioned by the Austrian Government due to their deceptive practices. ECOC is no way affiliated with this/these companies.  If Expo-Guide/Fairguide contacts you either by e-mail or letter regarding purchasing advertising space in any ECOC related publication do not respond to them and do not give them credit card information.